AW Packaging

Lifetime Diamond and Gemstone Warranty

Amberley West diamond and gemstone jewelry is manufactured using the highest quality materials and is inspected prior to shipment. It is recommended to have your ring professionally cleaned and inspected every six months at an Amberley West authorized retailer. If an authorized retailer is not in your area, most jewelry stores perform these inspection services for free, including steam cleaning your ring and checking the prongs for tightness. You can also clean your jewelry using jewelry cleaner or a soft toothbrush with warm soapy water.

We stand behind our product and warrant that all items will be free from any manufacturing defects at the time of delivery. In the event that there is ever a problem with your jewelry, it can be taken to an authorized Amberley West retailer in your area or mailed back to our offices for inspection. If the problem is determined by our jewelers to be from a structural defect, we will repair or replace the item at no charge to you. If the damage is caused by normal wear-and-tear, our service department will contact you with a written estimate.

Please contact our office if you have questions or would like to return your item for any of our free warranty services at 888-436-2753. We will provide you with a service tag number and an address for our warranty and repair service center.